FREQUENTLY ASKED QUESTIONS (FAQ):
Order processing time is about 3-6 business days. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).
I've just placed my order. When will I receive my item?
- We will ship your item after the processing time . Once your item is in hands of our shipping company the time until delivery depends on your current location as well as other shipping companies involved. Please check out our shipping page for estimated delivery times for each region.
When will I receive my tracking information?
- You will receive your tracking link after your shipment has been processed in our facility. After you received your tracking number please check out our Tracking Page for tracking updates.
- We can not provice tracking information to all countries. Some countries such as Australia, New Zealand, Germany, UAE can't be deliverd with tracking information.
Can I cancel an order?
- Changed your mind about your order? Maybe you want a different bracelet? Quickly contact us so we can try to change your order before we send it. We send out all orders in 1 - 12 hours to ensure the fastest delivery possible.
What happens if a product is not in stock?
- We try to update our inventory system daily, however it may happen that our product is out of stock and you’ve already paid for it. If this is the case, we will contact you and try to find a solution for you. If we can’t find you a suitable solution, you’ll get the order amount refunded.
I sent a email to the customer service. When will I get a reply?
- We try to answer your email as soon as possible, but due to many orders we guarantee a reply between 24-48 hours.
What payment options can I choose on check out?
- Our customers can use PayPal or Stripe (Credit card) on check out. If you do not own a creditcard, you can simply register for a free PayPal account and either transfer money to your PayPal account or connect your own bank account to PayPal.
I've ordered, but I never received my package
- Fashionaddictz is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 90 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
DELIVERED BUT NOT DELIVERED
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
How can I return my item to FASHIONADDICTZ?
- In the rare event that you want to return your item to FASHIONADDICTZ, you will have to meet certain easy return criteria. Please visit the returns page for more information.
How come my discount code doesn't work?
- Please check your discount code is spelled correctly or if the discount code hasn't expired. If you think your discount code is entered correctly and it simply doesn't work, please contact us by our contact page.
I ordered several products but I did not get everything inside, how is that possible??
- All products are shipped separately, do not be afraid, all products arrive at your home.